Justine Talite
Customer Representative Specialist
Healthcare Specialist
About Me:
Hi, my name is Justine Talite currently based in the Philippines. I’ve been working as a customer service representative in healthcare account for the past 10 years and I am passionate about helping customers with their inquiries and concerns. I pride myself on being patient, empathetic, and attentive to detail. I am skilled in handling both phone and email communication and have experience in de-escalating challenging situations. Additionally, I have a strong understanding of our products/services and am equipped with the knowledge to provide effective solutions to our customers. My goal is to ensure that every customer I interact with has a positive experience with our brand and feels valued and heard.
Tools I am familiar with
What can I do for you?
skills and expertise
As a customer service representative in a healthcare account, I have expertise in the following areas:
1. Knowledge of medical terminology: I have a strong understanding of medical terminology and healthcare concepts, which allows me to effectively communicate with healthcare professionals and patients.
2. HIPAA compliance: I am well-versed in HIPAA policies and procedures, ensuring that all patient information is handled securely and with confidentiality.
3. Insurance verification: I have experience in insurance verification and can assist patients in understanding their coverage.
4. Appointment scheduling: I am proficient in scheduling patient appointments, following up with patients to confirm their attendance, and ensuring that all necessary information is collected prior to the appointment.
5. Patient intake: I can accurately collect patient information, including medical history and insurance information, and enter it into our system for healthcare professionals to review.
6. Troubleshooting and problem-solving: I am skilled in identifying and resolving issues related to appointments, insurance, and medical records.
7. Patient communication: I can communicate with patients in a compassionate and empathetic manner, ensuring that they feel heard and understood.
work
experiences
Ifive global Inc.
Customer Service Representative - Claims
November 5, 2021 – September 8, 2022
Resolution Specialist - NIRR
September 9, 2022 - August 29, 2024
Altair Global solutions
Debt Collections Specialist
May 4, 2021 – October 12, 2021
Teleperformance Philippines
Drug and Health Screening
Document Retrieval Specialist
September 2015 – July 2019
Customer Service Representative
Email Applicant Care
August 2019 – March 2021
Let's work together!
Contact me and let's schedule a chat.
Email
tinetalite@gmail.com
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